focusing on positive change
Orb Solutions is a professional and personal development business. We specialise in leadership development, communication and conflict resolution skills, facilitation and dispute resolution. We assist individuals and organisations to develop and apply their strengths to be more effective.
Orb Solutions is based in Wellington, New Zealand. We do travel for work outside of Wellington. We also provide some services such as coaching and supervision via video conferencing for people unable to meet in-person.
areas of expertise
Leadership and personal coaching
Facilitating group processes
Communication coaching & training
Conflict resolution within workplaces, families and community organisations
Stakeholder and consumer engagement
Throughout her career Ava has assisted individuals, groups and organisations in making positive change.
She originally trained and worked as a community social worker and counsellor. She was attracted to social work because of the difference you make to people’s lives at both the personal level and also at a wider structural or systems-based level. This combination of skills was an asset when she moved to establish a new student service at Victoria University. She worked with students and staff to identify students’ needs and how they could be met, and also at a structural level removing barriers for disabled people within the organisation, to create greater inclusion. Ava also drove the development of national best practice standards in the area of inclusive education for people with impairments within tertiary education. She received a Victoria Staff Excellence Award in recognition of her contributions to the sector. Ava continues to work within the disability and mental health sectors as a facilitator and contractor on specific projects.
Ava knows first-hand the challenges of building and leading a diverse team of people to work together and deliver exceptional service. An experienced manager, she led a team of paid and voluntary staff to deliver services, which consistently achieved high levels of customer satisfaction.
Her leadership roles include CEO for LEADR NZ (Association of Dispute Resolvers) during a year of transition, as the Board and members worked through the process of integration.
Ava is particularly skilled at enabling people to understand themselves and others better, resolve conflict, and create more effective relationships. She provides training in how to have difficult conversations. She is an accredited mediator who works with families, teams and organisations. She is one of a few mediators who coach and assess potential mediators for the Resolution Institute. Ava is also an Arbitrator under Section 10 of the Education Act.
Ava enjoys working with small groups. One recent example is co-facilitating a professional development group for women in law. The learning and support the members gain from one another, is powerful.
A skilled transformative coach, Ava is passionate about working with professional women to both thrive and succeed in their careers and personal lives. She supports people to identify their values, strengths, motivations and beliefs, and helps them to build and sustain personal practices to flourish . Other areas of her coaching practice are leadership development, career planning and wellbeing and resilience,
Ava is committed to ongoing learning. She uses research and techniques from positive psychology, the neuroscience of conversation and social interactions, NLP, conflict resolution, and solution-focused and strength-based methods. She uses these to help people change the way they think, feel and behave so that they can reach their goals and experience things differently.
Outside of work, you might find Ava hanging out with her family, walking her dog, or at a yoga or pilates class. A keen course junkie, you might meet her at a training. At home she may be trying out a new recipe, listening to a self-development podcast, reading or chilling in front of a movie.
BSW (Hons) Massey University
Certificate in Supervision (Human Services) WelTec
Certificate in Disability and Higher Education, Lancashire University
Certified Coach in Conversational Intelligence®, Judith E Glasser and Creating WE Institute
Accredited Mediator and Family Dispute Resolution Provider with Resolution Institute, NMAS Accredited
Trained in Positive Neuroplasticity for building resilience and experiencing greater wellbeing and happiness, Dr Rick Hanson
Certified NLP Master Practitioner and Certified Instructor of ‘Transforming Communication’ seminars, Transformations International
Certified mBIT Coach
Approved Investing in Services for Outcomes Capability Mentor
NZQA qualified Assessor, PACT
NZANLP, Resolution Institute, NZAPP
phone: 0274 AVA ORB (0274 282 672)
AREAS OF EXPERTISE
Conflict management coaching
Early resolution training
Complaint management tools & tips
Organisational culture change
Complaint process reviews
Simon is passionate about facilitating and training in the area of early resolution of issues, concerns & complaints.
He is a skilled and experienced facilitator of group processes and dynamics allowing those present to focus on content and achieving intended outcomes.
Simon works across government ministry's' including Education, Social Development, Health, & MBIE. He also contracts to independent organisations such as the Human Rights Commission, Real Estate Authority , and Privacy Commission providing dispute resolution service. He provides training and supervision services to organisations, including Netsafe and ACC. He also facilitates dispute resolution skill training for consumer facing, commercial entities such as banks and insurance providers.
He recently completed an independent five year review of Financial Dispute Resolution Services' scheme as required by Ministry of Consumer Affairs. This review was to assess the scheme's effectiveness and efficiency against the benchmark standards for dispute resolution organisations.
He is a skilled and experienced NMAS accredited mediator and regularly provides coaching for participants on the five-day mediation training workshops. He is one of a small pool of NZQA qualified assessors who assess candidates suitability to become accredited mediators on behalf of the Resolution Institute.
Simon's life work has been involved either directly or indirectly in education. He taught and held management positions in primary and secondary education. He also spent eight years running a Hall of Residence for 312 first year university students. There was never a dull moment with any of those roles! He provided governance training to Boards of Trustees, on behalf of School Trustees Association. He is uniquely placed to assist with education related disputes with a lived experience within the education sector
A cornerstone of Simon's values is to make a meaningful contribution to society, whether that is through work or voluntary activity. He is a Justice of the Peace, and was elected onto the Wellington JP council. His main portfolio was developing and facilitation of professional development for JP's. For two years he was one of a small group of Judicial Justice of the Peace which required him to act in a judicial capacity on Wellington and Porirua District Courts.
Interpersonal conflict sometimes requires an independent, neutral professional to assist in facilitating the process. Simon is trained, skilled, and experienced to assist.
M.Ed Leadership, Dip Tchg.
NMAS accredited Resolution Institute mediator
Trained CINERGY Conflict Management Coach
NZQA PACT Qualified Assessor
Resolution Institute, SOCAP,
phone: +64 21 349 776
If you prefer, send a text or email with your contact details and Simon will call you back.