Conversational Intelligence®  Workshop
Aug
30
9:30 AM09:30

Conversational Intelligence® Workshop

Conversational Intelligence® (C-IQ) is a new body of work that presents a framework for knowing which kind of conversations trigger the lower, more primitive brain and which conversations activate higher-level intelligences such as trust, integrity, empathy, and good judgment.

 In this interactive, experiential workshop, Ava Gibson will introduce you to some of the concepts and tools of C-IQ. You will have the opportunity to apply skills learned to personal and work situations.

Topics will include:

  • What makes a conversation feel ‘great’ or feel ‘bad’

  • The chemical cocktail of conversations: the significant role of neuroscience behind it all

  • The three levels of conversations and when each level is appropriate

  • How to minimize fear and establish an environment of trust and connection

  • Understanding and working with emotional triggers

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Aug
31
to Sep 30

Winter's Hot Coaching Offering

The following offerings are a supportive way to increase our natural foundation of happiness and wellbeing. Included are practices to strengthen your resilience, improve your self-care, and boost your wellbeing and happiness.

Both personal coaching and a group option are available.

Personal Coaching (online or in person)

What is included:

  • An initial wellbeing assessment to discover what area might be most useful to focus on

  • An introductory conversation to discuss the assessment and your wellbeing goals. From this a personal coaching package will be developed

  • 3 coaching sessions

  • Practices to do in between sessions, email check-in between sessions, handouts, and referral to recommended reading and apps

Group session: Appreciative Living and Wellbeing

A key element to wellbeing is connecting with others and this group session does just that! Meet with a small group of people over six lunchtimes to discover, discuss and experience new practices and share your wellbeing journey.

A new wellbeing practice will be introduced each session.

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Jul
5
to Aug 16

Take a Deep Breath

A Professional Development Group for Women in Law

A small group of women meet over lunch for 6 weeks. 

There has been much research and public discussion about women either leaving or not progressing in the profession. With this in mind, Mary Scholtens QC, together with experienced coach and facilitator Ava Gibson, offer a confidential lunchtime discussion group over six weeks for a small number of women practitioners (maximum of 8).

The purpose is to provide a supportive and wise environment to discuss professional issues, to draw on collective insight and experience of the group, and to learn new strategies to enhance your practice of the law.

Enquires for this group are invited from women 7+ years PQE. Enquiries for other groups are welcome.

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Aug
25
9:00 AM09:00

Effective Leadership

Effective Leadership and Agile Communication Skills for Diverse Situations

This post-summit workshop is being delivered by Ava for The 3rd Annual
Women in Emergency Services, Enforcement and Defence Leadership Summit 2016. 

One of the attributes being a successful leader and woman of influence is being able to effectively communicate what is important to you. It includes having the ability to engage with, influence, and lead others, often across complex and difficult situations. A key element of leading and communicating successfully is self-awareness of what is important and being able to recognise  our thought patterns, assumptions, and perspectives that we bring to our interactions with others.
This practical, interactive workshop will provide you an opportunity to reflect on your own leadership and communication skills. It will include a mix of theory and practice to provide you with the opportunity to refresh and learn tools and tips to sharpen your ability to lead effectively.
For further information go to link

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May
17
8:45 AM08:45

'Minimise Impact of Complaints' workshop

"I'm not happy with this service. I want to speak with your manager"
I have had to waste my time bringing this product back because it doesn't work properly"
'You told me it would only cost $223 and now you are going to charge me $232. That's not fair!"

Handling an upset, dissatisfied or complaining customer or client is not always easy. It has an impact on you, and your business, especially when it is not satisfactorily resolved.

 

The research is clear that dissatisfied customers and unresolved complaints:

  • damage your business reputation
  • lose you customers unnecessarily
  • increase costs
  • cause stress

Orb Solutions provides practical, effective complaint management tools & tips. 

You will learn:

  • how to recognise a complaint - often people miss them!
  • to understand the impact of complaints 
  • skills to assist with listening, talking, and problem solving with a dissatisfied customer
  • dealing with difficult behaviours

EARLY BIRD SPECIAL: 

$215 (before 4 May 2016).  

$245 (after 4th May 2016)

Course includes morning tea

Maximum of 12 participants

* This workshop has qualified for the NZTE Capability Development Voucher Scheme. Please enter your voucher details when making your booking. We will verify your voucher with the Issuing Regional Partner before confirming your place on the course.

Name *
Name
Please put first (as you want to be known by)
If you have any questions, either contact Simon on 021 349 776 or add the questions here.
For information on the NZTE Capability Development Voucher scheme or to find your local Regional Business Partner go to: http://www.nzte.govt.nz/en/how-nzte-can-help/programmes-and-services/regional-business-partners/
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Apr
12
9:00 AM09:00

Women In The Law: Career by Design

'Women in the Law - Career by Design' (NZLS CLE Conference) provides a mix of workshops and challenging presentations, offering practical skills and advice, designed to help women advance in their legal career.

Ava Gibson will be presenting on the Power of Positive Framing.  In this session you will discover the benefits of positive framing and realistic optimism in order to:

  •    Manage set-backs
  •    Build on your successes
  •    Respond to challenges
  •    Find ways to befriend fear
  •    Take manageable risks and develop your courage muscle.

For information go to http://www.lawyerseducation.co.nz/shop/Conferences+2016/16WOML.html

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Apr
11
9:00 AM09:00

'Women in the Law - Career by Design'

'Women in the Law - Career by Design' (NZLS CLE Conference) provides a mix of workshops and challenging presentations, offering practical skills and advice, designed to help women advance in their legal career.

Ava Gibson will be presenting on the Power of Positive Framing.  In this session you will discover the benefits of positive framing and realistic optimism in order to:

  •    Manage set-backs
  •    Build on your successes
  •    Respond to challenges
  •    Find ways to befriend fear
  •    Take manageable risks and develop your courage muscle.

For information go to http://www.lawyerseducation.co.nz/shop/Conferences+2016/16WOML.html

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