Apr
9
to May 14
PD Group

Take a Deep Breath

  • Online or Stout Street Chambers (map)
  • Google Calendar ICS

A Professional Development Group for Women in Law

Registrations for 2021 are open

Mary Scholtens QC, together with experienced coach and facilitator Ava Gibson, offer a confidential discussion group over six weeks for a small number of women practitioners (maximum of 8).

The groups provide a supportive and wise environment to discuss professional issues, to draw on collective insight and experience of the group, and to learn new strategies to enhance your practice of the law.

For the first time, we are offering women outside of Wellington the opportunity to benefit from our unique professional development group, Take a Deep Breath, via video conferencing. Read on to find out more.

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Start the year energised and clear with a facilitated workshop
Feb
3
to Apr 1
Workshop

Start the year energised and clear with a facilitated workshop

ANNOUNCING WORKSHOPS TO ENGAGE AND PROPEL YOU FORWARD WITH POSITIVITY IN 2021

WOULD YOUR TEAM OR BUSINESS BENEFIT FROM:

  • Bringing closure to 2020, capturing the learnings to take the best forward into the future

  • Kick-starting the year with clarity

  • Starting 2021 building on their achievements and strengths, and taking the best forward

  • Integrating new team members

  • Focusing on creating a high-performing team

  • Discovering team at its best and planning how to get there

  • Working more collaboratively

  • Creating a space to spark creativity, innovation and share new ways to meet the new year

  • Having the conversations to move the dial and propel you forward.

If you answered yes to any of these questions, read on.

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Oct
24
9:30 AM09:30

Complaints…how to effectively manage & resolve them workshop

If you have ever walked away from a conversation and gone, ‘what the hell just happened!” or “well, that could have gone better!”

communication2.jpg

If we interact with people we are likely to all have a story of a situation or person’s behaviour we have found difficult, stressful or challenging.  Communication of our needs and understanding others needs is an area in which every person needs skills and techniques which are not necessarily innate.

In a business context where maintaining existing clients and ensuring brand reputation is not damaged is very important. Long gone are the days where a dissatisfied customer or client might tell 10 people…now it’s in the thousands with a click of a button.

In a three-hour interactive workshop (small group 6 or less) you will get an opportunity to learn key practical skills and techniques for effectively managing and resolving a complaint at the lowest level possible.

During the workshop you will get to learn and practice:

·       ‘dig down’ techniques to find out what is really important

·       Effective phrases for de-escalating high emotions

·       A model for managing complaints

·       Identifying barriers which prevent effective complaint resolution

This workshop is suitable for any individual or organisation that have to deal with difficult behaviours, whether that be a customer, client or even an employee!

 Course cost is $275 (ex gst) per person or $240 (ex gst) per person where more than 3 people from same organisation attend.

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Aug
31
to Sep 25
Group Coaching, Personal Coaching

Winter's Hot Coaching Offering

The following offerings are a supportive way to increase our natural foundation of happiness and wellbeing. Included are practices to strengthen your resilience, improve your self-care, and boost your wellbeing and happiness.

Both personal coaching and a group option are available.

Personal Coaching (online or in person)

What is included:

  • An initial wellbeing assessment to discover what area might be most useful to focus on

  • An introductory conversation to discuss the assessment and your wellbeing goals. From this a personal coaching package will be developed

  • 3 coaching sessions

  • Practices to do in between sessions, email check-in between sessions, handouts, and referral to recommended reading and apps

Group session: Appreciative Living and Wellbeing

A key element to wellbeing is connecting with others and this group session does just that! Meet with a small group of people over six lunchtimes to discover, discuss and experience new practices and share your wellbeing journey.

A new wellbeing practice will be introduced each session.

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Conversational Intelligence® Workshop
Aug
30
9:30 AM09:30
Workshop, Professional Development

Conversational Intelligence® Workshop

Conversational Intelligence® (C-IQ) is a new body of work that presents a framework for knowing which kind of conversations trigger the lower, more primitive brain and which conversations activate higher-level intelligences such as trust, integrity, empathy, and good judgment.

 In this interactive, experiential workshop, Ava Gibson will introduce you to some of the concepts and tools of C-IQ. You will have the opportunity to apply skills learned to personal and work situations.

Topics will include:

  • What makes a conversation feel ‘great’ or feel ‘bad’

  • The chemical cocktail of conversations: the significant role of neuroscience behind it all

  • The three levels of conversations and when each level is appropriate

  • How to minimize fear and establish an environment of trust and connection

  • Understanding and working with emotional triggers

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Aug
25
9:00 AM09:00

Effective Leadership

Effective Leadership and Agile Communication Skills for Diverse Situations

This post-summit workshop is being delivered by Ava for The 3rd Annual
Women in Emergency Services, Enforcement and Defence Leadership Summit 2016. 

One of the attributes being a successful leader and woman of influence is being able to effectively communicate what is important to you. It includes having the ability to engage with, influence, and lead others, often across complex and difficult situations. A key element of leading and communicating successfully is self-awareness of what is important and being able to recognise  our thought patterns, assumptions, and perspectives that we bring to our interactions with others.
This practical, interactive workshop will provide you an opportunity to reflect on your own leadership and communication skills. It will include a mix of theory and practice to provide you with the opportunity to refresh and learn tools and tips to sharpen your ability to lead effectively.
For further information go to link

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May
17
8:45 AM08:45
Workshop

'Minimise Impact of Complaints' workshop

"I'm not happy with this service. I want to speak with your manager"
I have had to waste my time bringing this product back because it doesn't work properly"
'You told me it would only cost $223 and now you are going to charge me $232. That's not fair!"

Handling an upset, dissatisfied or complaining customer or client is not always easy. It has an impact on you, and your business, especially when it is not satisfactorily resolved.

 

The research is clear that dissatisfied customers and unresolved complaints:

  • damage your business reputation
  • lose you customers unnecessarily
  • increase costs
  • cause stress

Orb Solutions provides practical, effective complaint management tools & tips. 

You will learn:

  • how to recognise a complaint - often people miss them!
  • to understand the impact of complaints 
  • skills to assist with listening, talking, and problem solving with a dissatisfied customer
  • dealing with difficult behaviours

EARLY BIRD SPECIAL: 

$215 (before 4 May 2016).  

$245 (after 4th May 2016)

Course includes morning tea

Maximum of 12 participants

* This workshop has qualified for the NZTE Capability Development Voucher Scheme. Please enter your voucher details when making your booking. We will verify your voucher with the Issuing Regional Partner before confirming your place on the course.

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Apr
12
9:00 AM09:00
Presentation

Women In The Law: Career by Design

'Women in the Law - Career by Design' (NZLS CLE Conference) provides a mix of workshops and challenging presentations, offering practical skills and advice, designed to help women advance in their legal career.

Ava Gibson will be presenting on the Power of Positive Framing.  In this session you will discover the benefits of positive framing and realistic optimism in order to:

  •    Manage set-backs
  •    Build on your successes
  •    Respond to challenges
  •    Find ways to befriend fear
  •    Take manageable risks and develop your courage muscle.

For information go to http://www.lawyerseducation.co.nz/shop/Conferences+2016/16WOML.html

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Apr
11
9:00 AM09:00
Presentation

'Women in the Law - Career by Design'

'Women in the Law - Career by Design' (NZLS CLE Conference) provides a mix of workshops and challenging presentations, offering practical skills and advice, designed to help women advance in their legal career.

Ava Gibson will be presenting on the Power of Positive Framing.  In this session you will discover the benefits of positive framing and realistic optimism in order to:

  •    Manage set-backs
  •    Build on your successes
  •    Respond to challenges
  •    Find ways to befriend fear
  •    Take manageable risks and develop your courage muscle.

For information go to http://www.lawyerseducation.co.nz/shop/Conferences+2016/16WOML.html

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