Conversational Intelligence® (C-IQ): Understanding the 'good' and the 'bad' of Conversations
If you think about how many conversations you have each day, let alone each week, we know there are many. Yet how often do we pause and reflect on how a conversation went? What was the intention we had? Did we achieve our objective? What was the impact it had on the other person? How did you feel? How could you have made the conversation more effective?
Conversations matter, but do you give them the attention they deserve?
Conversations are the way we connect, engage, navigate and co-create with others. For the most part, they probably go OK. Yet when they go well, they build trust, enhance the relationship, and set the foundation for innovation and transformation. These are the conversations we want more of in our workplace, our communities, and our homes.
Yet the research says 9 out of 10 conversations miss the mark - We talk over each other, past each other, trigger each other, and then often just stop listening. Conversations often lead to frustration, distrust and feeling out of sync with those around us. When they are not done well, they risk creating fear, distrust, negativity, conflict and lowering performance.
Conversational Intelligence® (C-IQ) is a new body of work that presents a framework for knowing which kind of conversations trigger the lower, more primitive brain and which conversations activate higher-level intelligences such as trust, integrity, empathy, and good judgment.
In this interactive, experiential workshop, Ava Gibson will introduce you to some of the concepts and tools of C-IQ. You will have the opportunity to apply skills learned to personal and work situations.
Topics will include:
What makes a conversation feel ‘great’ or feel ‘bad’
The chemical cocktail of conversations: the significant role of neuroscience behind it all
The three levels of conversations and when each level is appropriate
How to minimize fear and establish an environment of trust and connection
Understanding and working with emotional triggers
Investment: $275 (GST excl)